It will take 24 hours for your payment to post. Make a payment to bring your account current. Doesn’t have a past-due account balance.Wait 48 hours after you make your final payment to submit your unlock request. Paid off early: The wireless number assigned to the device must be active for at least 60 days.Paid through your monthly bill: Submit your unlock request at the start of your next bill period.You won’t have to wait 60 days to unlock it. Was paid in full when you bought it (not on an installment plan).Is an AT&T phone or device and isn’t active on another AT&T account.If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.įor personal device unlock requirements the phone should meet the following eligibility requirements for unlock:.The device is not currently active on a different AT&T customer’s account.All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.It’s not associated with fraudulent activity.It must not be reported lost or stolen.The device must be designed for use on, and locked to, the AT&T wireless network.Here are the general requirements for all unlock requests: In the meantime, please note that as long as your device is fully paid off, and you have been an AT&T customer for at least six months, the device is eligible to be unlocked.įeel free to review the Device Unlock Requirements to be sure your device is eligible for unlock. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). Let’s meet in a Direct Message to get started on a resolution for you. We understand how important it is to get your device unlocked, and we'll be happy to help you with that.

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